Privacy policy

Effective from 10 November 2026 · Last updated: 10 November 2026

Radwan Migration Services (ABN 68 713 622 432) is a migration services practice in Adelaide, South Australia. This policy explains how we handle personal information, in line with the Australian Privacy Principles.

What we collect

Depending on how you deal with us, we may collect:

• Contact details: your name, phone number, email and address.
• Information for your matter: details about your visa history, identity, family, work, education and travel, and documents you give us.
• Sensitive information, where your matter needs it: for example health, character or citizenship information. We only collect this with your consent or where the law allows.
• Payment records for consultations and services.

How we collect it

Mostly from you: in person, by phone, by email and through our website. With your consent, we may also receive information from people acting for you, or from government bodies such as the Department of Home Affairs and the Administrative Review Tribunal.

Phone calls and our AI receptionist

When we can't take your call, it may be answered by an AI receptionist. It tells callers it is an AI when asked. It takes your name, phone number and the reason for your call, and answers general questions about our services. It does not give migration advice, and it doesn't make decisions about you or your matter. Sam handles every enquiry personally.

Calls are not recorded. A written transcript and summary of the call are sent to us by email so we can call you back. This service is provided for us by Ondellio AI and its technology providers, some of which process information outside Australia.

How we use it

To give you migration advice and services, to contact you, to manage appointments and payments, and to meet our legal and professional obligations as a registered migration agent. We don't sell personal information or use it for unrelated marketing.

Who we share it with

We don't share your information without your written consent, unless the law requires it.

Security and how long we keep it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep client records for as long as the law and our professional obligations require, then destroy them securely. If a data breach is likely to cause you serious harm, we'll tell you as the law requires.

Access, correction and complaints

To see or correct the information we hold about you, or to raise a privacy concern, email office@radwanmigration.com.au or call 0412 061 951. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Laws we follow

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles in Schedule 1 of that Act.
• The Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth), in force since 22 February 2018.
• The Migration (Migration Agents Code of Conduct) Regulations 2021 (Cth), in force since 1 March 2022, including client confidentiality (section 35) and keeping client documents secure (section 53).
• The Privacy and Other Legislation Amendment Act 2024 (Cth), including the rules on automated decisions that apply from 10 December 2026.

Changes

We may update this policy from time to time. The latest version is always on this page.